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Frequently Asked Questions about our Natural Stone Hearths and Fireplaces

Are your fireplaces made from solid stone?

Every one of our natural stone surrounds are handpicked from natural English SOLID stone which are very light in colour that should compliment any interior design scheme. Quartz lines and fossilized shell all help make each surround and hearths unique and beautiful.

We do NOT OFFER any reconstituted/reclaimed/cast/reformed/cultured stone  (poured aggregates into shaped moulds) or ANY foreign limestone (sometimes hollow). We only carve solid English solid natural stone.

How do I clean my new surround once installed?

As our fireplaces are made from natural stone which is solid throughout, it is left totally natural and not polished. Please use a little warm water and using a stiff brush simply scrub out any marks, you can also seal or impregnate your fireplace for added protection.

We recommend Lithofin stain stop for natural stone you are able to purchase this from Ebay or Amazon a 500ml bottle would be sufficient for a standard size fireplace with hearths.

Can we fit the surround ourselves?

We fully recommend that you use a stonemason or builder to ensure a professional secured fit.  You will receive step by step fitting instructions, brackets and screws, dowells, together with mortar for the pointing of your new surround.   We do not offer a site visit or an installation service. 

Please note that this is natural stone and therefore is very heavy and must have a minimum of two people to lift and move around at all times.  Please do not attempt to lift the stone sections on your own, there must be one person each end of the stone when lifting.

Any heating appliances must be fitted by a registered gas safe, Hetas, Oftec or electrical engineer as per required regulations.

Your fireplace may arrive with some mositure content therefore slightly darker and slightly softer therefore please take extra care when placing the sections down onto the floor, your stone will harden once fitted and has had more air circulation and dry back to its light natural colour over the coming weeks.  The sections may also be dusty.

Please ensure that when bedding your hearths that they are bedded on to the recommended mortar bed as per your fitting instructions, this must be a solid mortar bed not spot bedded leaving hollow spaces underneath.

We will not be held liable for any costs incurred if your installer is unable to fit on his/her arrival due to your fireplace not being previously checked upon receipt or with 24 Hours of delivery or arriving later than requested on the delivery day or any damage on the day of delivery.

Please book your installer once you have checked and received the fireplace and you are happy to proceed.  If after 24 hours there is damage to your fireplace and we have not been notified within the first 24 hours of receipt, then unfortauntely we are unable to process a claim with the haulage company and therefore, you the buyer, would incurr any costs in replacing the stone, carving and the redelivery costs. 

I would like the surround made smaller/larger, is this possible?

Yes, every surround is individually carved and of a standard size as advertised on this website, but as the stone cutting process involves wet cutting saws, we can also offer made to measure or bespoke surrounds which are currently delivered approximately 4-5 weeks from receipt of order/cleared funds, please contact us for a individual costing based on the design and size required. We will ask for a 50% deposit upfront to secure your order with a cleared balance being paid before dispatch, and payment in full if your order is £300.00 or below

Full clear payment must be received before dispatch of your fireplace so 48 hours beforehand.

Please note that when cutting the stone, as it is a natural product there may be a few milimetres tolerance on the stone when cutting.  

There may be a increase in delivery costs if larger oversized pallet is required. 

Our written quotations are available for acceptance for a period of 14 days only after which time we would have to requote. 

We also offer stone lined chambers which start from £195.00 all dependant upon sizes.  Inner hearths start from £70.00, no inner back hearths are supplied with any fireplace as these are extras, please see hearths section for purchase.

Are your fire surrounds suitable for all types of fires?

Yes, all are compatible for all types of fuels, open fires, woodburners, multi fuel stoves, gel fires or gas and electric fires - as stone masons we do not sell or can advise on any fires, woodburners etc.  

It is your responsibility to ensure that any measurements meet the current building regulations.

How long will it take from order to delivery and will the driver bring the stone sections into the property?

Standard size surrounds are approximately 4-5 weeks from receipt of cleared funds, for bespoke/made to measure orders delivery schedules are advised during initial correspondence  currently 4-5 weeks-subject to weather/traffic, you will be updated by email on the status of your surround.

Delivery is via a haulage company on a secured pallet.

PLEASE TAKE INTO ACCOUNT WHEN ORDERING YOUR SURROUND THAT A VEHICLE WITH A TAIL LIFT  WILL BE DELIVERING YOUR FIREPLACE VIA A PALLET, SO ROADS WILL NEED TO BE SUITABLE TO ALLOW FOR LARGE DELIVERY VEHICLES OF 18 TONNES (similar to size of single bus) TO DROP OFF AT KERBSIDE.

This is classed as a kerbside delivery, a stacker pull along truck is unable to go over gravel/grass nor inclines due to the weight of the fireplace.

With two strong persons, please check your stone sections upon receipt for any damage and advise in the unlikely event of any damage during transit so we can act immediately upon after this time we would be unable to claim for any damages and therefore after this time we would not be held liable as you are signing for goods received in good condition.

We will not be held liable if you have booked a installer before checking that your fireplace/hearths has arrived in perfect condition, in the event that the fireplace/hearth arrives damaged we will do everything we can to offer a replacement but you must remember that the new stone would need to be cut to size, the drying time, carving and redelivery and may be a few weeks from initial delivery to a possible redelivery.   

The couriers will require a signature upon receipt. It will be your responsibility to carry the sections into your home. Two strong people are required to lift at all times.   There are NO phone calls beforehand, deliveries are 8am-6pm 

If you think there will be difficulties with a pallet lorry of up to 18 tonnes with access please contact us before purchase to discuss options as you will be charged for a redelivery if no signature upon receipt or roads are unsuitable.

You are welcome to collect from our premises in Gloucestershire at an agreeable day/time this will be Monday to Fridays, no weekends, no charge is made for collections. A suitable vehicle is required and each stone section will be for loaded into your vehicle, it will not be palletlised if collecting. and we would advise you to bring some additional packing material such as old blankets etc to help for the journey back home, this will still be the same timscales.

 

What payment do you accept?

We currently accept payment over the phone by credit/debit card, or paypal, bank transfer or a personal cheque which will need to be cleared and paid in full before dispatch of your fireplace or alternatively cash on collection if local. If the total balance is under £300 we will ask for a 50% non refundable deposit with the balance paid and cleared in FULL before disptach of your fireplace/hearths.

If you wish to pay direct by credit/debit card or cheque please call 07976 240893  with your details.

How much are the delivery costs?

Delivery is to mainland England, Scotland and Wales ONLY (no Isles or Ireland), to a residential address, please contact for a personal delivery quoation if you live outside these areas. Deliveries are Monday to Friday 8am until 6pm and costed at £65.00 per standard size pallet on a 48 hour turnaround, if this fireplace has to go out on a next day delivery then there will be an additional £25 delivery fee so £90 total cost.  They do try to deliver 8-1pm although this is not guaranteed, due to traffic, weather, number of deliveries/collections they have in the area on the day of delivery etc. 

Should you require a Saturday morning delivery this is an additional £30.00 to the £65.00 so £95.00 total and if sent on a 24 hours turnaround there will be the additional £25 cost as well so £120 delivery fee. 

If the haulage company needs to redeliver due to poor access or no adult to sign for acceptance of your surround, alternative delivery address from initial advised delivery address etc then ALL  redeliveries will be charged at a further £35.00. 

Oversize pallets which are larger than standard 1200mm will be charged at £75.00 plus any extras for Saturday delivery or next day delivery.

You will be sent a seperate paypal invoice upon receipt of standard delivery fee if any of the above needs to be increased from the standard £65.00 delivery charge, or you are welcome to pay any extras by credit/debit card over the phone or bank transfer.  The fireplace will not be released from the hauliers unless redelivery costs are paid in full. 

 

Changed your mind?

If you have ordered a standard size fireplace as per the listings advertised on our website you have the right to change your mind within 7 days of receipt - called cooling off notice.  We would ask that you return the fireplace fully secured to a pallet and arrange for a return to Simplicity Fireplaces, Alderton 5, Priory Park, Priory Industrial Estate, London Road, Tetbury, Glos, GL8 8HW tel: 07976240893  This will be at your own expensive and this cost will not be refunded and you will need to arrange this.

The fireplace will then be checked within 24 hours of receipt and we will refund you back the monies MINUS the original delivery cost and also a 20% handling charge.  Refunds will be made by the same method of initial payment made.

If you have ordered a made to measure fireplace or hearths - there will be no refunds as this fireplace has been made to your specfic requirements and therefore it will be scrapped as cannot be resold due to your own personal measurements NO REFUNDS

We offer a free stone sample so that you can see the colouring and texture of the stone.  It will contain fossils, shells, possible iron, and veins within the stone it is a natural material. 

Thank you for your interest and please do not hesitate to contact us either on 07976 240893 or email simplicityfireplacessales@gmail.com for further advice/details.